Refund Policy
Last Updated: September 22, 2025
Monthly Service Packages
Cancellation: You can cancel at any time with 30 days’ written notice. Your plan remains active through the current billing period.
Satisfaction Guarantee: If you are a new client and the first 30 days fall short, we will refund the initial month in full.
No Pro-Rating: We do not pro-rate monthly fees; access continues until the billing period ends.
Project-Based Work
Before Work Begins: Deposits are refundable in full if you cancel before work starts.
During Projects: Refunds are calculated against work already completed. You cover completed milestones and we refund any undelivered portions.
Completed Projects: Once a project is complete, refunds are evaluated case by case after we attempt to resolve any issues.
How to Request Refunds
Email contact@tubiservice.com with:
- Your account details
- Reason for refund request
- Preferred resolution
We respond within two business days and issue approved refunds within 14 days to the original payment method.
Non-Refundable Items
- Third-party software or licensing costs purchased on your behalf
- Completed or partially completed training sessions
- Work that has already been delivered and accepted
Changes to This Policy
We may update this policy from time to time and will give reasonable notice to existing clients.